This Privacy Policy describes how H.H Multani Desi Food ("we", "us") collects, uses, and protects information when you visit our website, use our point-of-sale systems, or communicate with us via WhatsApp or other channels.
Information we collect
- Contact details you provide (name, phone number, email) for reservations, orders, or inquiries.
- Order and transaction information processed through our restaurant POS (items, amounts, payment method, table or order type).
- Staff account data for authorized users of our internal systems (login credentials, role, attendance where applicable).
- Technical data such as IP address, browser type, and cookies when you use our website or staff login.
- Messages and notifications sent via WhatsApp Business API (e.g. day-end reports or service messages) where you have agreed to receive them.
How we use information
- To fulfil orders, reservations, and customer service.
- To operate, secure, and improve our restaurant and POS systems.
- To send operational or business messages you have requested or consented to.
- To comply with legal, tax, or accounting obligations.
Sharing of information
We do not sell your personal information. We may share data with service providers who help us run our business (hosting, WhatsApp/Meta cloud API, payment processors) only as needed and under appropriate safeguards, or when required by law.
Data retention
We retain information for as long as needed to provide services, meet legal requirements, and resolve disputes. Order and financial records may be kept for the period required by applicable tax and business laws in Pakistan.
Security
We use reasonable technical and organizational measures to protect data. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
Your rights
You may request access, correction, or deletion of your personal information where applicable law allows. Contact us using the details below.
Contact us
H.H Multani Desi Food
Multan, Pakistan
Phone: 03205563230
Email: hama@gmail.com